privacy policy
This Privacy Policy informs you about how MAKKINA V.O.F. (“MAKKINA Agency”, “we”, “us”, or “our”) collects, uses, and protects personal data when you interact with us, use our website, or engage in our booking services.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. Unless otherwise defined herein, the terms used in this Privacy Policy have the same meanings as defined in our Terms and Conditions.
2. Information We Collect
We collect different types of personal data for various purposes in order to provide and improve our services.
a. Personal Data
While using our services, we may collect certain personally identifiable information (“Personal Data”), such as:
Full name
Email address
Phone number
Billing and payment details
Company or organization details
Booking information
Communication history
b. Usage Data
We may also collect information about how our website and services are accessed and used (“Usage Data”). This Usage Data may include:
Your IP address (anonymized where possible)
Browser type and version
Device type and operating system
Pages visited on our website
Date and time of visit
Duration of visit
Referring website addresses
c. Cookies & Tracking Technologies
MAKKINA Agency uses cookies and similar tracking technologies to monitor activity and improve functionality. Examples include:
Session Cookies: To enable certain service functions.
Preference Cookies: To remember preferences and settings.
Security Cookies: To enhance security.
You may refuse cookies via your browser settings. However, certain website features may not function correctly if cookies are disabled.
3. Use of Data
MAKKINA Agency uses collected data for the following purposes:
To deliver and maintain services
To process bookings and contracts
To notify you of changes to services
To provide customer support
To process payments
To analyze and improve service performance
To ensure website security and fraud prevention
To comply with legal obligations
4. Data Transfer & Storage
Your personal data may be processed and stored on servers located in the Netherlands or the European Economic Area (EEA). If you access our services from outside the EEA, you consent to the transfer of data to the Netherlands for processing in accordance with this policy.
MAKKINA Agency will take appropriate technical and organizational measures to ensure your data is handled securely and in compliance with applicable privacy laws.
5. Disclosure of Data
We may disclose your Personal Data in the following cases:
To comply with legal obligations;
To protect the rights, property, or safety of MAKKINA Agency, our clients, or the public;
To investigate or prevent potential violations of our Terms and Conditions;
To protect ourselves against legal liability.
6. Service Providers
We may engage third-party providers to assist in delivering services, such as:
Website hosting providers
Payment processors
CRM & booking management software
Legal or accounting advisors
These third parties are contractually obligated to handle your data securely and confidentially and only for the purposes specified by MAKKINA Agency.
7. Analytics
Currently, MAKKINA Agency does not utilize any external analytics providers or tracking tools for monitoring website traffic or user behavior.
8. Data Security
While we take appropriate steps to protect your personal data, no method of data transmission or electronic storage is fully secure. We strive to apply commercially reasonable security measures but cannot guarantee absolute security.
9. Your Rights
You have certain rights under applicable data protection law, including:
The right to access your personal data
The right to rectify inaccurate data
The right to request data deletion (subject to legal retention periods)
The right to object to certain processing
The right to withdraw consent where processing is based on consent
Requests can be submitted via email (see contact details below).
10. Links to External Sites
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external websites. We encourage you to review their privacy policies before submitting any personal data.
11. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon publication on our website. We recommend reviewing this policy periodically.
12. Contact Information
If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us:
Email: info@makkina.org